First off I would like to say that I think this software is GREAT.
Anyway I get the "Agent" e-mails when a ticket is open and when the queue changes, the customer receives a responce e-mail when they open as ticket as well which is GREAT. However the "Agent" doesn't receive an e-mail when he/she closes a ticket out, I need to add this functionality, I would assume that all I need to to is fine the correct .pm file and place another line in there that says to e-mail the "Agent" as well, can someone PLEASE show me how I could do this it's very important to me that I receive an e-mail when a ticket is closed. Brian Carpio ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
