On Mon, 15 Nov 2004 17:51:35 +0100, Alessio Tosi <[EMAIL PROTECTED]> wrote: > I'd like to use the same telmplate as bulk action for adding new notes > I've tried to add the checkbox to the dtl and to the module agentNote.pm but > probably there is something else to add in the pm > for example > When you select more than one ticket and do a bilk action you can add a note > and move all tickets to a new state and a new queue > When you are zooming one ticket you can't do a bulk action and if you select > to add a note you can only select if the note would be internal or external > without the possibility to change the queue or change the state >
So, don't zoom the ticket then. Select just the one ticket for bulk action (you can do that), add the note, and move it. Tyler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
