I'm pretty new to otrs, but it seems like you could run this query:
SELECT setval ('"ticket_id_seq"', 12041, true);
It should update the sequence so that the next ticket will be 12041
(possible 12042). I got this query from a dump of my otrs postgresql
database.
Ben
On Wed, Nov 24, 2004 at 04:09:18AM +0100, Mercator GmbH wrote:
> I have upgraded from 1.2.3. to 1.3.2 and now my ticket number starts at
> 1000001
>
> but I had already counted up to 1012040
>
> So, my old tickets will be overwritten!!!
>
> WHAT can I do? And HOW???
>
> Urgent, please help, because my tickets are being overwritten right
> now!!
>
> Please mail me at: [EMAIL PROTECTED]
>
> Thanks,
>
> Marc
>
>
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