Hello all:
I have a trouble, OTRS run perfectly, but when receive an e-mail with HTML format, OTRS not load HTML, and write all html labels, have you got any solution, or I may use html2txt scripts?.
If I must use html2txt, OTRS let e-mails body in a temp file or load it directly to Database?. This is the trouble. I have a pair of question about OTRS:
May user add a ticket in internal FAQs?
Can I remove mail headers before it be load in Database?
Thanks for all.
Alvaro.
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