Yes, one can, but it's not that easy :-). You can try and query the SQL database with the proper commands. I'm actually working on a (small) perl script myself, doing just that. It's not quite finished yet though...
hth, Edgar Meij On Wed, 26 Jan 2005 07:48:16 -0800, Wes Plate <[EMAIL PROTECTED]> wrote: > > Is there a way to get from OTRS the average time it takes for an Agent to > respond to a new ticket? > > -- > Wes Plate > Automatic Duck, Inc. > http://www.wesplate.com > http://www.automaticduck.com > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > -- 'An approximate answer to the right question is worth a great deal more than a precise answer to the wrong question' _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
