Hi Sven,
> why should the CustomerUser select the queue to which his
> web-request should
> be queued in ? He doesn't know anything regarding the used
> queues. How can I avoid this (or just show a few of all
> queues) for the CustomerUser
> but use a Filter as for the incoming mails ?
Just have a look in your Defaults.pm. There you will find the following
lines:
# CustomerPanelOwnSelection
# (If this is in use, "just this selection is valid" for the
CustomMessage.)
$Self->{CustomerPanelOwnSelection} = {
# Queue => Frontend-Name
'Junk' => 'First Queue!',
'Misc' => 'Second Queue!',
# QueueID => Frontend-Name (or optional with QueueID)
# '1' => 'First Queue!',
# '2' => 'Second Queue!',
};
Copy these into your Config.pm and configure it at your needs.
Regards,
Markus Ruecker
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
