Hi,
we need everybody watching a queue to be notified via mail if an agent has updated a ticket. Because all agents shall see what has been done on a ticket in case we get asked by out users.
Is there a way to accompish this, or can it be hacked in ?
I didnt see that its not possible when I implemented otrs for testing,
unfort otrs might not make it if this cant be done because if an agent works on a ticket and then closes it, the other will never know unless the lookinto all the tickets before being closed....
thx for any help here.
Christophe _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
