Folks,
I've been trying to get my ticket numbers to look like 1000,1001, etc but
have had no luck. I've edited Config.pm and done a 'service httpd restart'
and 'service otrs restart'
$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 4;
$Self->{SystemID} = 1;
In the log I see the ticket get created with the wrong number:
Mon May 2 14:16:04 2005 notice OTRS-PM3-1 New Ticket [200505021000102]
created (TicketID=9088, ArticleID=9305).
# cat ./var/log/TicketCounter.log
10;2005-05-02;
I've cleared the ./var/log/TicketCounter.log file but it gets set to the
above format when I restart the daemons.
What am I missing?
Ben
Ben Conrad
Sr. Network Administrator
Passkey International, Inc.
[T] 617.237.8225
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