Hi Bradlay, On Tue, Aug 09, 2005 at 03:39:44PM -0400, West, Bradley G. wrote: > I'm having the same problem as this using version 2.0.1, new clean > implementation. > > Note: I had generated some test tickets before finalizing the changes to > the various files (Kernel/Config/Files/Ticket.pm) and > (scripts/apache2-perl-startup.pl.
Don't change Defaults.pm and the files under Kernel/Config/Files. These
files will be overwritten if the system is updated. Put changes
to your configuration only into the files Kernel/Config.pm.
To activate the incrementing ticket counter it should be enough, to put
the following two lines into Kernel/Config.pm. That did the job for me
and it worked for 2.0.1 allthough another ticket counter was in use
before:
$Self->{'Ticket::NumberGenerator'} =
'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{'Ticket::NumberGenerator::MinCounterSize'} = 5;
Hth ;).
Best regards,
Christian
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
signature.asc
Description: Digital signature
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
