On May 23, 2005, at 7:31 AM, Carl Boberg wrote:
Hi,
Wondering if it is possible to have a special queue or something where
I can handle network wide tickets which can be viewed on the customer
interface without having to login?
Example:
Say I'm going to do maintenance on a switch or a central server which
might be of interest for any number of users in my network who might
get affected.
I would then create my own ticket in a "sysadmin" queue where I
scribble down the When, What and Why. This ticket is then viewable
from the customer panel (maybe a custom made page?) without having to
login...
Anyone done something like this?
No, but I can imagine it being done with a little bit of Perl LWP.
Just setup a "network status" customer user, then have a status page
publicly available to your customers. The CGI would just log into
OTRS, gather the information, and present it to the users. Personally,
I think it would be easier to just update your "network status" page.
--
Jason Dixon
Technical Lead, Open Source Tools
AMTI, Inc.
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