I forgot you have to upgrade to 1.3.* for this. Then there is a easy to
use webinterface for the GenericAgent.
Yom
Yom Schutte wrote:
Why dont you use the GenericAgent. This tool is made for this problem.
Yom
John Price wrote:
I managed to get about 1,100 SPAM messages into the
receiving queue and I would like a quick way to move them
to the spam queue (so they will get removed).
I thought about manipulating the SQL database directly,
but I can't find the correct tables and columns to change
to move a ticket from one queue to another.
I think I can use a SELECT statement with "where a_subject like
'%text%'" to find the tickets I
need to move, but can someone explain how the tickets are
assigned to queues (or point me to some documentation on
this)?
I'm running version 1.2.4, so if there is a better way to
do this in this or a newer version, I'd be willing to
upgrade or take another approach.
Thanks for the help and the great product!
John
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