On 14 Jun 2005 at 16:53, Alvaro Lopez wrote:
> Ok, now my boss want that Ticketnumber be with the following format
> Date+number. now format is Date+99+number. Number must be no more for
> three digits, yes, I know, it's 999 tickets........ but....
> The Question is, how to remove this "99" from Date+99+number ????.
Hi!
Look for $Self->{SystemID} in Config.pm. If I'm not wrong you probably
have "99" here, and as the description says "The identify of the system. Each
ticket number and each http session id starts with this number" (I read
"identify"
as "identity").
Also, read this:
http://doc.otrs.org/1.3/en/html/configfile-ticketnumberformat.html
And take this as an example if you want to write your own ticket module:
http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/System/Ticket/Number/Random.pm
Regards!
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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