Hello Jan and Rick, On Thu, Jun 16, 2005 at 11:28:59AM +0200, Jan Mariën wrote: >On 6/16/05, Cogley, Rick <[EMAIL PROTECTED]> wrote: >> Just wondering: is there a setting for use in Config.pm that allows you to >> change the default behavior of the FAQ selection process in ticket zoom, >> where you get the popup and choose a FAQ article from the list to enter into >> your ticket response. The default seems to be to overwrite the whole ticket >> response body, which without notice is a bit disconcerting if you have >> written something in the response, and think "oh, and I'll add that FAQ >> article in here too." >> > > >There is probably no way of doing this the config.pm file, but you can >change the code in one of the template files. I looked at the CVS >code, and there it is in otrs/Kernel/Output/HTML/Standard/FAQ.dtl > > >search for: (line 160) > parent.opener.document.compose.Body.value = document.spelling.Body.value > parent.opener.document.compose.Subject.value = > document.spelling.Title.value > >replace with: > parent.opener.document.compose.Body.value = >parent.opener.document.compose.Body.value + >document.spelling.Body.value > >It will add the FAQ item at the end of the original message, and leave >the the subject as it was (to not confuse the customer). It is not >tested, but as it is only a small javascript change. no big doubts >about it ;-)
Would you please open a bugreport on this on http://bugs.otrs.org and include the code from above? We'll check it and integrate it into a next release. Thanks a lot for your help :)! Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
