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Hello Victorija,
On Mo, Jun 27, 2005 at 04:44:30 +0300, viktorija wrote:
>Hello,
>
>Firstly, thanks for this nice system! Your work is great.
>
>I have problem with tickets, i don't know how it happens, but it happens :)
>If someone writes email to support@, then sometime OTRS gets double this mail
>with different ticket ID.
>Where can be a problem?
>In logs i see:
>Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 New Ticket
>[2005062710000116] created (TicketID=158, ArticleID=327).
>Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 Fetched 1 email(s) from
>[EMAIL PROTECTED]
>Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 New Ticket
>[2005062710000107] created (TicketID=157, ArticleID=326).
>Mon Jun 27 14:25:01 2005 notice OTRS-PM3-10 Fetched 1 email(s) from
>[EMAIL PROTECTED]
>These tickets are the same!
It looks like, if some times the mails on your pop3 server weren't
deleted after you've fetched them. Have you recognized such problems
before?
>Viktorija
Best regards,
Christian
- --
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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