Thanks for your answer! Yes this problem occurs all the time from OTRS installation and starting to use.
Viktoria On Tue, 28 Jun 2005 13:06:15 +0200 Christian Schoepplein <[EMAIL PROTECTED]> wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hello Victorija, > > On Mo, Jun 27, 2005 at 04:44:30 +0300, viktorija wrote: > >Hello, > > > >Firstly, thanks for this nice system! Your work is great. > > > >I have problem with tickets, i don't know how it happens, but it happens :) > >If someone writes email to support@, then sometime OTRS gets double this > >mail with different ticket ID. > >Where can be a problem? > >In logs i see: > >Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 New Ticket > >[2005062710000116] created (TicketID=158, ArticleID=327). > >Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 Fetched 1 email(s) from > >[EMAIL PROTECTED] > >Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 New Ticket > >[2005062710000107] created (TicketID=157, ArticleID=326). > >Mon Jun 27 14:25:01 2005 notice OTRS-PM3-10 Fetched 1 email(s) from > >[EMAIL PROTECTED] > >These tickets are the same! > > It looks like, if some times the mails on your pop3 server weren't > deleted after you've fetched them. Have you recognized such problems > before? > > >Viktorija > > Best regards, > Christian > > - -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.1 (GNU/Linux) > > iD8DBQFCwS8mTFWOq90iSiERAvGUAJ0eMxT+uHA/21DiJ52pxKa71Mi/TACfX4Uq > WNxF6+5xldH+mJQJTVo3B64= > =SqL4 > -----END PGP SIGNATURE----- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f_r Ihr OTRS System? > => http://www.otrs.de/ > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
