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Hello Martin,
On Mon, Jun 27, 2005 at 12:04:34PM +0200, [EMAIL PROTECTED] wrote:
> When I create a new ticket and that I send it in a sub-queue, I cannot
> visualize it in the interface agent whereas it works with a root-queue.
>
> I can just see in the QueueView that a ticket arrived in this queue. But
> when I open this queue, no ticket is visible.
>
> I checked out all the possible modules or options related to queues. Also
> groups and users settings look good.
>
> Can anyone give me a clue to solve this problem
What OTRS version are you using and what is your operating system? What
are the logs saying, if you sent a ticket into a sub queue? How do you
send ticket into the sub queue?
> Martin DAUGUET
Best regards,
Christian
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