Hi Alex, On Thu, Jul 07, 2005 at 12:02:07PM +0200, Alessio Tosi wrote: >OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the >atu response when the new mail that open a ticket comes from a specific >domain? > >Eg. >[EMAIL PROTECTED], send a new mail to [EMAIL PROTECTED] and opens a new >ticket. >Otrs send automatically an autoreply to [EMAIL PROTECTED] cc: >[EMAIL PROTECTED]
No, that isn't possible without changing the source code of OTRS.
Another possebility would be to send all mail from the OTRS via Bcc to
another specified adress and forward the important messages to manager@
by filtering out this messages.
Ciao,
Christian
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