Hi Alex, On Mon, Jul 11, 2005 at 01:13:10PM +0200, Alessio Tosi wrote: >would be possible to implement something similar via procmail and somthing >else?
[...]
>>On Thu, Jul 07, 2005 at 12:02:07PM +0200, Alessio Tosi wrote:
>>>OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the
>>atu response when the new mail that open a ticket comes from a specific
>>>domain?
>>>
>>>Eg.
>>>user at mydomain.it, send a new mail to otrs at mydomain.com and opens a
>>>new
>>>ticket.
>>>Otrs send automatically an autoreply to user at mydomain.it cc:
>>>manager at mydomain.it
>
>>No, that isn't possible without changing the source code of OTRS.
>>Another possebility would be to send all mail from the OTRS via Bcc to
>>another specified adress and forward the important messages to manager@
>>by filtering out this messages.
Hmm, I don't know if I've understodd you right. But ofcourse you can do
this via procmail, maildrop, sive, e.g. Or are you looking for a
completely other solution?
Ciao,
Christian
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