Hi, also let me see your Config.pm please.
Thanks and best regards, Christian On Thu, Jul 07, 2005 at 03:52:21PM -0400, Jeremy Blain wrote: >This sounds like an apache configuration issue. >Read the part about configuring apache in the docs, >or attach your apache configuration and maybe we can >spot where it's wrong. > > >Michael Belz wrote: > >>Adding to this nightmare is the following?.. >> >> 1. I created a directory named /opt/otrs to start things off. >> 2. I then added a user to the system using ?adduser ?d /opt/ otrs? >> by default this created a home directory of ?/opt/otrs?. >> 3. I then placed the otrs-xxx.xx..x..x.tar.gz and unzipped it in >> the /opt/ directory which placed all my otrs files inside the >> /opt/otrs directory. >> 4. I added the otrs user to the ?www? group in the /etc/group file. >> 5. I then opend up the SetPermissions.sh file and noticed that it >> defaults to setting the groups on the otrs files to ?nobody?, I >> read that this is good for SUSE linux but not correct for >> others, so I changed the ?nogroup? to ?www? in the >> SetPermissions.sh file. >> 6. I then ran the ?./SetPermissions.sh /opt/otrs otrs www? against >> the otrs install and directories. >> 7. So I now have otrs owners and www groups against my directories. >> 8. If you look in the apache config files I have user ?www? and >> group ?www?. And I can read to the directories etc. >> 9. I do not understand what is wrong I keep getting ?? >> 10. Someone please help no one is responding to my posts. >> >>-----Original Message----- >>*From:* Michael Belz [mailto:[EMAIL PROTECTED] >>*Sent:* Thursday, July 07, 2005 10:49 AM >>*To:* '[email protected]' >>*Subject:* PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have >>permission to access /otrs/index.pl on this server. >> >>HELP HELP ME RHONDA!! >> >>-----Original Message----- >>*From:* Michael Belz [mailto:[EMAIL PROTECTED] >>*Sent:* Tuesday, July 05, 2005 4:42 PM >>*To:* >>*Subject:* FW: You don't have permission to access /otrs/index.pl on >>this server. >> >>*Question is about the post-install apache permissions* >> >>This is something that I believe needs to be added to the main >>documentation for FreeBSD users, mainly for Jr. Administrators that >>are not as savvy as Senior Unix guys. : ) >> >>I have seen many questions on this topic but nothing very accurate and >>concrete. Hopefully by many users adding their input to this post ?we? >>can submit this to the OTRS guys. >> >>*_Software and minimum requirements_* >> >> * *OS * >> >>FreeBSD 5.3 everything is updated and current including CVSUP, ports etc. >> >> * *Web Server * >> >>Apache 2.0.54 (default user group is www instead of the wwwrun like >>older versions.) >> >> * *Database * >> >>MySQL 5.0.6 >> >> * *Perl* >> >>Perl 5.8.6_2 >> >> * *PHP* >> >>Mod Php 4-4.3.11_1 >> >>*_CPAN modules_* >> >>*_ _* >> >>I installed all CPAN modules from the CPAN shell, and also from the >>BSD ports directories everything worked good, and checked out fine! To >>make sure I ran the following script! >> >>I move to the/ /*/opt/otrs/bin/*/ /directory and performed the >>?otrs.checkModules? script, everything is okay except for Net::LDAP >>which is not required. >> >>(If this is please let me know.) >> >>**** ?$shell? would be replaced by your shell prompt! >> >>Check if all needed modules are installed: >> >> ------------------------------------------ >> >> $shell:~> perl -cw /opt/otrs/bin/cgi-bin/index.pl >> >> /opt/otrs/bin/cgi-bin/index.pl syntax OK >> >> $shell:~> perl -cw /opt/otrs/bin/PostMaster.pl >> >> /opt/otrs/bin/PostMaster.pl syntax OK >> >> $shell:~> >> >> >> >>everything came back just fine with the ok! >> >>*_Create User_* >> >>I created a user named *?otrs?*, his home dir, is located in */opt/otrs * >> >>*_Change the webserver user_* >> >>_ _ >> >>*) Change the webserver user (normaly wwwrun) to the OTRS user (otrs). >> >> >> >> [...] >> >> User wwwrun >> >> [...] >> >> User otrs >> >> [...] >> >> >> >>/***By default under Apache2 you will have to use the the www user it >>no longer supports the wwwrun by default any longer. This is to my >>understanding./ >> >>*Permissions on web server* >> >>**this may be where my issue lies. >> >>*QUICK FYI* >> >>* * >> >> * I use FreeBSD 5.9 which may have some different steps to follow >> here. >> >> * First off whenever I run the ./SetPermissions.sh script I notice >> that it changes the groups to ?Nobody? is this correct for >> Freebsd? Even when I put in the parameter or www on the script >> such as :: >> >>Documentation example:: >> >> >> >> bserver with wwwrun user (e. g. SuSE): "SetPermissions.sh >> /opt/otrs otrs wwwrun" >> >> >> >> >> >> * Keep in mind I change this to the following :: >> >>Webserver with www user (FreeBSD) SetPermissions.sh /opt/otrs otrs www >> >> * Im not sure if this is correct what I am trying to tell the >> system is that I want otrs user and www group. After the script >> is ran it shows otrs as user and nobody as group is this >> correct? I have also tried this with www user and www groups >> which is the apache default. >> >> * I have ran the script many many times changing between the www >> user and the otrs user and different groups from otrs, apache, >> and www, to no avail. I have also performed chgrp ?R on all >> directories to www, and otrs, and nobody and chown ?R and chmod >> ?R 755 against all left everything wide open and I still have >> not permission, changed permissions on everything manually and >> will not open at all. >> >>*Finally * >> >>* The error logs say client denied by server????????* >> >>* When I go to run the index.pl or the installer.pl I get the >>following:::* >> >>* * >> >>* * >> >>* * >> >> >> *Forbidden* >> >>You don't have permission to access /otrs/index.pl on this server. >> >>------------------------------------------------------------------------ >>/Apache/2.0.54 (FreeBSD) PHP/4.3.11 Server at /192.168.1.238 Port 80 >> >>* * >> >>Please help if there is someone that knows anything more! >> >>------------------------------------------------------------------------ >> >>_______________________________________________ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support oder Consulting für Ihr OTRS System? >>=> http://www.otrs.de/ >> > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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