Hi Len, On Fri, Jul 08, 2005 at 05:03:46PM +0800, [EMAIL PROTECTED] wrote: >My intention is when the Ticket is already "closed >successfully" by an agent, once the customer make a follow >up, he should not receive any reply just notification that >his ticket is already closed and he will receive new >Ticket.
Thats the standard setup...
You can setup the customer notifications on a per queue base. Go to the
admin area and open the queue settings. There you can setup for every
queue:
Customer Move Notify: [No_]
Customer State Notify: [No_]
Customer Owner Notify: [No_]
>But other way around happened. The OTRS Admin
>Account opened the ticket even the Ticket was successfully
>closed. What do I need to configure?
Have you changed the queue settings from above?
Regards,
Christian
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