Hi Mark, I only used the X-Headers to filter incoming emails and I cannot quickly think of a way to include X-Header content within an email.
Perhaps someone else could shine some light on this for you. Hope you get your answer. Regards, Graeme Mark J. Nernberg wrote: >>From: Graeme Brough <[EMAIL PROTECTED]> >>Reply-To: "User questions and discussions about OTRS.org" <[email protected]> >>Date: Fri, 22 Jul 2005 10:14:33 +0100 >>To: "User questions and discussions about OTRS.org" <[email protected]> >>Subject: Re: [otrs] OTRS Variables. >> >>Mark, >> >>I can also create your own variables. >> > > > > Actually, what I'm trying to do is use Ticket free key values. > > I have a web form which sets certain X-headers, such as OTRS-TicketKey1 and > OTRS-TicketValue1. I want to include those values in my automatic or canned > responses. > > Any ideas to make that easy? > > >>In Modules/AdminCompose.pm, prior to (approx line 270): >> >> # replace customer data >> foreach (keys %Customer) { >>if ($Customer{$_}) { >>$Data{Signature} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi; >>$Data{Salutation} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi; >>$Data{StdResponse} =~ s/<OTRS_CUSTOMER_$_>/$Customer{$_}/gi; >>} >> } >> >>you can add a variation of the following: >> >># >># add custom values to Subject >># >> $Data{Subject} =~ s/<CUSTOMER_NAME>/$variable[1]/g; >> $Data{Subject} =~ s/<SITE_ID>/$variable[2]/g; >> $Data{Subject} =~ s/<LOCATION>/$variable[3]/g; >> >># >># add custom values to StdResponse >># >> $Data{StdResponse} = $Self->{QueueObject}->GetStdResponse(ID => >>$GetParam{ResponseID}); >># >> $Data{StdResponse} =~ s/<ORIGINATOR>/$variable[0]/g; >> $Data{StdResponse} =~ s/<CUSTOMER_NAME>/$variable[1]/g; >> $Data{StdResponse} =~ s/<SITE_ID>/$variable[2]/g; >> $Data{StdResponse} =~ s/<LOCATION>/$variable[3]/g; >> >>All you then need to do is create your response templates as normal and >>include your customer tags. >> >>HTH, >> >>Graeme >> >>Christian Schoepplein wrote: >> >>>Hello, >>> >>>On Fri, Jul 22, 2005 at 03:35:32AM -0400, Mark J. Nernberg wrote: >>> >>> >>>>>From: Daniel Balan <[EMAIL PROTECTED]> >>>>>Organization: BitDefender >>>>>Reply-To: "User questions and discussions about OTRS.org" <[email protected]> >>>>>Date: Fri, 22 Jul 2005 10:09:17 +0300 >>>>>To: "User questions and discussions about OTRS.org" <[email protected]> >>>>>Subject: Re: [otrs] OTRS Variables. >>>>> >>>>>I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id >>>>>in the body" message) and that is what Robert from OTRS team told me. >>>>> >>>>>Maybe v2 will have more >>>> >>>>I was hoping to use some of the other values in my responses. >>> >>> >>>Go to the response section in the adminarea and take a look at the >>>bottom of the screen. There you'll find the notes and a list of >>>variables that you can use. This note section exists for all settings in >>>the adminarea. >>> >>>Ciao, >>>Christian >>> >>> >>> >>>------------------------------------------------------------------------ >>> >>>_______________________________________________ >>>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>Archive: http://lists.otrs.org/pipermail/otrs >>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>Support oder Consulting für Ihr OTRS System? >>>=> http://www.otrs.de/ >> >>-- >>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> >>NOTICE: This email message is for the sole use of the intended >>recipient(s) and may contain confidential and privileged information. >>Any unauthorized review, use, disclosure or distribution is prohibited. >>If you are not the intended recipient, please contact the sender by >>reply email and destroy all copies of the original message. >> >>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> >>_______________________________________________ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support oder Consulting für Ihr OTRS System? >>=> http://www.otrs.de/ >> > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > >>http://www.otrs.de/ -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
