Hi, I saw this old article and thought it might allow me to do what I want. I want to be able to have a separate note type to keep track of any costs e.g. hardware associated with a call. I am concerned by the warning given below:
> Take care that note-type means not ticket state. If you still want to use > more note types, follow this steps: what does this mean? What defines whether the newly created note is viewable to customers or not? Will the new note type have a different color associated with it? TIA "Martin Edenhofer" <[EMAIL PROTECTED]> wrote in message news:[EMAIL PROTECTED] > Hi Matthias, > > On Wed, Sep 17, 2003 at 11:50:54AM +0200, Matthias Wegner wrote: >> I would like to add some new Internal Note Type "Wartung". >> I added the new type to the "Article_type" table. >> But, as i understand it, i have to modify the "Default.pm" script. >> This is what i did: >> >> $Self->{DefaultNoteTypes} = { >> 'note-internal' => 1, >> 'note-external' => 2, >> 'note-report' => 3, >> 'Wartung' => 4, >> }; >> >> But even after this modification the drop Down Box of the "note" >> Form only lists "note-internal". >> What else is necessary ? > > Take care that note-type means not ticket state. If you still want to use > more note types, follow this steps: > > - insert new article type to article_type table: > mysql> INSERT INTO article_type > mysql> (name, valid_id, create_by, create_time, change_by, change_time) > mysql> VALUES > mysql> ('note-wartung', 1, 1, current_timestamp, 1, current_timestamp); > > - add the following config options to your Kernel/Config.pm > > $Self->{DefaultNoteTypes} = { > 'note-internal' => 1, > 'note-external' => 1, > 'note-report' => 1, > 'note-wartung' => 1, > }; > > Restart your webserver (if you use mod_perl) and you will have your new > note types. > > PS: Like Robert wrote, don't edit Kernel/Config/Defaults.pm, see also > http://doc.otrs.org/1.1/html/configfile.html > >> Matthias Wegner > > Martin > > -- > Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ > -- > "The number of Unix installations has grown to 10, with more expected." > The Unix Programmer's Manual, 2nd Edition, June 1972 > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
