Hello, I have experienced a similar problem when a local (non OTRS related) issue occurs. For some reason, your ticket 10440 has been created incorrectly and it is not complete. This ticket will need to be removed or you will lose visibility of any new tickets created since '10440'. The only way to remove the ticket is to delete it directly from the database.
delete from ticket where id = '10440'; HTH Graeme Ravi AHUJA wrote: > Hi, > To add to this , how can we delete a ticketid from database. > > Thanks > Ravi Ahuja > ravi ahuja wrote: > > >>Hi, >> >>I am getting this error message, when i click on queue view:- >>Jul 28 09:14:12 del40lxld OTRS-CGI-10[4708]: >>[Error][Kernel::System::Ticket::ArticleLastCustomerArticle][Line:668]: >>No article found for TicketID 10440! >> >>Any help!1 >> >>Thanks >>Ravi Ahuja >> > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
