Hi, On Tue, Jul 19, 2005 at 04:25:52PM +0800, [EMAIL PROTECTED] wrote: >1. how to notify admin or other agent when the ticket is closed.
The agent or the admin has to select the queue with the ticket to close
in her "My queues" list via her preferences. Aditionaly the
notifications has to be turned on, also via the preferences for the
user.
>2. is there any way to auto stop the age when the ticket is closed.
No. A ticket gets older, even if its closed. The state of a ticket does
not affect the age of a ticket.
Regards,
Christian
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