Hello Peter, On Sun, Jul 24, 2005 at 10:32:43AM +0200, Yourhosting.nl > Peter Langenkamp wrote: >We would like to know if it is possible to change the location of the text >"[Ticket: ######]" which is added by OTRS to the subject of a new email >ticket. > >We would like to have it added at the end of the subject, instead of the >start of the subject to which it is added now.
With OTRS 2.x you can take a look into
$OTRS_HOME/Kernel/System/Ticket.pm. There is a function called
TicketSubjectBuild. Just adapt it for your needs.
If you have problems, we can make this changes for you ofcourse. Please
write a message to
[EMAIL PROTECTED]
for commercial support.
Kind regards,
Christian
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