On Tue, Aug 02, 2005 at 03:03:44PM +0000, Chris Flerackers wrote:
>>On Mon, Aug 01, 2005 at 03:21:00PM +0000, Chris Flerackers wrote:
>>>I have been using otrs 1.3.2 successfully for some weeks now
>>>but recently, I received 2 emails for the support system that did
>>>not appear correctly in the queues. I never saw the mail in the queues,
>>>but when I do a search on all tickets, I see 2 lines with an empty
>>>Ticket#, Age, State, Queue and CustomerID.
>>>The From/Subject contains
>>>-
>>>The Owner contains
>>>( )
>>>I checked the mail (the customer also cc-ed me) and I saw the following
>>>which might cause the issue (I changed the names and email addresses
>>>but the format is still the same, especially the line breaks, spaces,
>>>quotes, ...).
>>>
>>>From: LNAME1 Fname1 <[EMAIL PROTECTED]>
>>>To: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>,
>>>Cc: LNAME2 Fname2 <[EMAIL PROTECTED]>, BB CC DDD
>>><[EMAIL PROTECTED]>,
>>> LNAME3 Fname3 <[EMAIL PROTECTED]>,
>>> LNAME4 FNAME4 =CC=
>>> <[EMAIL PROTECTED]>,
>>> LNAME5 Fname5
>>> <[EMAIL PROTECTED]>,
>>> "'Myfname Mylname'"
>>> <[EMAIL PROTECTED]>
>>>
>>>Some possible problems:
>>>- There are no quotes around the "displaynames"
>>>- There are double and single quotes around the "To" displayname and
the
>>>last "CC" displayname.
>>>
>>>Has anybody seen this problem before? Is it an otrs issue? If yes, has
it
>>>been fixed in a subsequent release?
>>
>>Yes, there might be problems with the correct quoting of data. Which
>>database backend are you using for OTRS?
>
>I am using postgresql 8.0.1_3
OK. And what DBD::Pg module? DBD::Pg older than 1.4.2 causes some
trouble.
I'm using DBD-Pg-1.40_1 on FreeBSD
>Would the "quoting" be an otrs or postgres problem?
Hmm, thats the question :). I have no problems with OTRS 2.x, Postgresql
8.x and DBD::Pg 1.42 on a debian system, but on other systems there seem
to be problems :(. As long as we are not able to reproduce these errors,
its hart to find the reason that causes this trouble.
Would it be usefull to upgrade (have there been changes related to this
quoting in otrs and/or postgres/DBD::Pg)?
Best regards,
Chris
_________________________________________________________________
Don't just search. Find. Check out the new MSN Search!
http://search.msn.click-url.com/go/onm00200636ave/direct/01/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
