Hi Ken, On Mo, Aug 08, 2005 at 01:31:29 -0700, Ken Johnson wrote: >We now have our OTRS 2.0.1 running under Windows IIS6, and we are trying to >figure out a way, then when we close a ticket, it lets the customer >know via an auto reply. Is this possible? I havent found anything in >the docs about this.
You can setup every queue to inform the customers about chaning states
of a ticket. The customer would get a notification, if the ticket is
closed, but he would get also a note for every other state changing.
Only send out a note, if a ticket is closed, isn't possible I think :(.
Regards,
Christian
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