Hi, On Tue, Aug 09, 2005 at 05:20:04PM -0500, Anton Krall wrote: >How can I send an auto response to the customer when a pending ticket gets >auto closed successfull or unsucessfull?
Open the queue settings for the queue where your pending tickets are
stored and activate the parameter that notifys customers about state
changes of tickets.
Best regards,
Christian
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