> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Christian Schoepplein
> Sent: 15 August 2005 21:06
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Problem with installation - DBD::MySQL
>
> Hello,
>
> On Sat, Aug 13, 2005 at 01:30:11PM +0100, Sumo664 wrote:
> > Apologies if this has been covered before but I've
> searched the list
> > archive/google and don't seem to have found anyone with
> this problem
> > before...
> >
> > My main problem is that when I access installer.pl or
> index.pl I get the
> > following error:
> >
> > install_driver(mysql) failed: Can't load
> >
> '/usr/lib/perl5/site_perl/5.8.0/i486-linux/auto/DBD/mysql/mysq
l.so' for
> > module DBD::mysql: libmysqlclient.so.12: cannot open
> shared object file:
> > No such file or directory at
> /usr/lib/perl5/5.8.0/i486-linux/DynaLoader.pm
> > line 229, <PRODUCT> line 4.
> > at (eval 22) line 3
> > Compilation failed in require at (eval 22) line 3,
> <PRODUCT> line 4.
> > Perhaps a required shared library or dll isn't installed
> where expected
> > at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 191
> >
> > I'm not sure if thisis revelevant but I also go the
> following output when
> > I ran otrs.checkModules
> >
> > CGI ... ok
> > Date::Pcalc ... ok
> > DBI ... ok
> > DBD::mysql ... not installed! (required - use
> "perl -MCPAN -e
> > shell;")
> > Digest::MD5 ... ok
> > LWP::UserAgent ... not installed! (required - use
> "perl -MCPAN -e
> > shell;")
> > IO::Scalar ... ok
> > IO::Wrap ... ok
> > MIME::Base64 ... ok
> > MIME::Tools ... ok
> > Mail::Internet ... ok
> > Net::DNS ... not installed! (required - use
> "perl -MCPAN -e
> > shell;")
> > Net::POP3 ... ok
> > Net::LDAP ... not installed! (for directory
> authentication -
> > not required)
> > Net::SMTP ... ok
> > Authen::SASL ... ok
> > GD ... not installed! (for stats - not
> required)
> > GD::Text ... not installed! (for stats - not
> required)
> > GD::Graph ... not installed! (for stats - not
> required)
> > GD::Graph::lines ... not installed! (for stats - not
> required)
> > GD::Text::Align ... not installed! (for stats - not
> required)
> > XML::Parser ... not installed! (required for
> strong xml use -
> > not required!)
> >
> > Using CPAN for the "missing" modules indicates that they
> are installed so
> > perhaps the problem is due to paths?
>
> Yes. Do you have several perl instances on your system and
> OTRS is using the wrong instance? Somehow it looks like this.
>
> Without more information about your system it'll be ard to
> help you :(.
>
> Best regards,
> Christian
>
> --
> ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
> http://www.otrs.de/ :: Manage your communication!
>
>
Christian,
Thank you for your prompt and accurate response. We did have two versions
of perl installed and have now been able to get OTRS up and running. It
seems like an excellent piece of software although one we are just
scratching the surface with!
Cheers
Dominic
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