I would prefer to have the system not lick tickets unless I
specifically asked it to. Our MO is to pull tickets into our own
queue, but we want to be able to easily see the other folks cases at
all times.
Can I change the system so that tickets are only locked is I decide
to lock them?
Thanks,
Zeke
--
mailto:[EMAIL PROTECTED] James "Zeke" Dehnert
Phone: 707 283 5042 Fax: 707 283 5001
-= Eschew Obfuscation =-
"Life is racing, everything else is just waiting"
Cool and handy! ==>> http://www.bugmenot.com/
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