|
Joe,
Sometimes cable and DSL providers require that your user
name be in the format:
instead of
joe
You also may have a DNS name resolution problem where your
smtp host is not being resolved properly.
The only other thing I can think of is changing the default
parameter for check MX record to 0 in your Config.pm file.
$Self->{CheckMXRecord} =
0;
I hope this points you in the right
direction
Brad
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Fusco Sent: Friday, August 26, 2005 9:51 AM To: [email protected] Subject: [otrs] SMTP Authentication I’m running off a cable modem with
the ISPs mail system. I don’t have an email account set up with them for
OTRS. I have OTRS running local since I am the only user. I’m not worried
about incoming mail. I can easily create the tickets by hand. I would,
however, like to have OTRS send out notifications of ticket creation,
resolution, etc. I modified the config.pm file
yesterday to include the following: #
SendmailModule
$Self->{'SendmailModule'} =
'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} =
'smtp.[mailprovider].com';
$Self->{'SendmailModule::Port'} = '25';
$Self->{'SendmailModule::AuthUser'} =
'myusername';
$Self->{'SendmailModule::AuthPassword'} =
'mypassword'; My email, using MS outlook and POP3,
works fine. When OTRS tries to send a message, I get “Authentication
Failed.” Is there some other setting I need to tweak or should I contact
the cable company’s High Speed Internet helpdesk to see what I need to do to
authenticate? Thanks, Joe
Fusco |
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