Hello, I´ve looking through the documentation and google/mailing list to see if I could find some function to hide the customer list from the Phone Ticket view of an Agent (user), what I want is to have certain agents only be able to open tickets for a given customer and not be able to see the listing of all customers like I´m experiencing right now, I understand that based on the example of usage given by the documentation on the first pages, otrs seems not to be designed to do this (I´m talking about Max who is a fabricant who produces video recorders :)
But maybe there´s some hiden configuration to do it, well if anyone knows how to do it it would be appreciated. Best Regars from Uruguay. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
