Yes, in the User object I have "New Ticket Notification" set to "Yes". And I have the windows firewall completely shut off on the OTRS system
-----Original Message----- From: Danie Theron [mailto:[EMAIL PROTECTED] Sent: Monday, October 10, 2005 10:51 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Getting Email working in Windows John D. Morris wrote: > I've done this in \otrs\otrs\kernel: > > $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; > $Self->{'SendmailModule::Host'} = '192.168.0.5'; > $Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]'; > $Self->{'SendmailModule::AuthPassword'} = 'TheDomainPasswordforOTRS'; > > Then in the user object in OTRS, I have my email address in my user, and have > the IT queue, and my subqueue highlighted in "my queues". Still no luck > though. > Sorry to ask again , but did you enable the "New ticket notification" in the user object? I'm not sure if a restart of OTRS is needed , also maybe someone with a Windows setup can help more (I'm running on Debian).Also , maybe make sure you're not running Windows Firewall or some firewall software on the OTRS system (well you can but make sure to enable SMTP traffic , I think :P) > -----Original Message----- > From: Danie Theron [mailto:[EMAIL PROTECTED] > Sent: Monday, October 10, 2005 9:53 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Getting Email working in Windows > > > > > John D. Morris wrote: > >> Hi all. >> >> I'm fairly new to OTRS, and am having a bit of a time getting emails >> to work. I have one queue (IT) with 4 subqueues (one for each tech). I >> would like to have an automated email dispatched to each tech whenever >> a ticket is entered into their subqueue. I do not want the customers >> to be receiving emails, however, as we use OTRS strictly for internal >> tracking. >> >> > Well , first of all you probably need to setup the SMTP relay , edit > your Config.pm and add the following : > > $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; > $Self->{'SendmailModule::Host'} = 'ip.of.your.smtp.gateway'; > $Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]'; > $Self->{'SendmailModule::AuthPassword'} = ''; > > You can then through the Admin interface setup each tech user and make > sure 'Yes' is selected for 'New Ticket Notification'.The Tech can then > in the "Preferences" setup his/her 'My Queues' to be notified on. > >> OTRS is installed on a workstation that is a domain member. Our email >> server is MS Exchange 2000. Can anyone give me a hand? >> >> > I assume this is your SMTP server as well , in that case see above , > otherwise just use whatever SMTP gateway you use as 'Host'.Also just a > note , if your Exchange server handles both POP3/IMAP , OTRS default > setup is POP3 so all mails will be pulled from the server.What I did > (and hopefully I won't get scorned for this :p) is to setup a 2nd > account for OTRS (let's say main account is [EMAIL PROTECTED] , then > create a 2nd for POP3 [EMAIL PROTECTED] and just fwd anything > from tech1 to otrstech1).I know this sounds like a lot of work , but my > paranoia creeped in and I decided to do it that way. > > HTH > > Daniel > >> Thanks in Advance, >> >> John M. >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting für Ihr OTRS System? >> => http://www.otrs.de/ >> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
