Well, I've made some progress. In the line:
$Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]';
I had to change it to:
$Self->{'SendmailModule::AuthUser'} = 'MYDOMAIN\otrs';
To get the windows authentication to work
So now when an email ticket is entered, we get the notification emails.
However, if I enter a phone ticket (and assign to my subqueue with me as the
owner), I still don't get the email.
-----Original Message-----
From: Danie Theron [mailto:[EMAIL PROTECTED]
Sent: Monday, October 10, 2005 11:08 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Getting Email working in Windows
John D. Morris wrote:
> Yes, in the User object I have "New Ticket Notification" set to "Yes". And I
> have the windows firewall completely shut off on the OTRS system
>
OK , only other thing I can think of is to try and telnet to your smtp
server on port 25 and see if it opens a connection.Also , I'm not sure
if you need to first create a default email account on OTRS for
receiving any mail.Unfortunately this is how far my knowledge goes (bit
of an OTRS newbie myself :)
> -----Original Message-----
> From: Danie Theron [mailto:[EMAIL PROTECTED]
> Sent: Monday, October 10, 2005 10:51 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Getting Email working in Windows
>
>
>
>
> John D. Morris wrote:
>
>> I've done this in \otrs\otrs\kernel:
>>
>> $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
>> $Self->{'SendmailModule::Host'} = '192.168.0.5';
>> $Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]';
>> $Self->{'SendmailModule::AuthPassword'} = 'TheDomainPasswordforOTRS';
>>
>> Then in the user object in OTRS, I have my email address in my user, and
>> have the IT queue, and my subqueue highlighted in "my queues". Still no
>> luck though.
>>
>>
> Sorry to ask again , but did you enable the "New ticket notification" in
> the user object? I'm not sure if a restart of OTRS is needed , also
> maybe someone with a Windows setup can help more (I'm running on
> Debian).Also , maybe make sure you're not running Windows Firewall or
> some firewall software on the OTRS system (well you can but make sure to
> enable SMTP traffic , I think :P)
>
>
>
>> -----Original Message-----
>> From: Danie Theron [mailto:[EMAIL PROTECTED]
>> Sent: Monday, October 10, 2005 9:53 AM
>> To: User questions and discussions about OTRS.org
>> Subject: Re: [otrs] Getting Email working in Windows
>>
>>
>>
>>
>> John D. Morris wrote:
>>
>>
>>> Hi all.
>>>
>>> I'm fairly new to OTRS, and am having a bit of a time getting emails
>>> to work. I have one queue (IT) with 4 subqueues (one for each tech). I
>>> would like to have an automated email dispatched to each tech whenever
>>> a ticket is entered into their subqueue. I do not want the customers
>>> to be receiving emails, however, as we use OTRS strictly for internal
>>> tracking.
>>>
>>>
>>>
>> Well , first of all you probably need to setup the SMTP relay , edit
>> your Config.pm and add the following :
>>
>> $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
>> $Self->{'SendmailModule::Host'} = 'ip.of.your.smtp.gateway';
>> $Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]';
>> $Self->{'SendmailModule::AuthPassword'} = '';
>>
>> You can then through the Admin interface setup each tech user and make
>> sure 'Yes' is selected for 'New Ticket Notification'.The Tech can then
>> in the "Preferences" setup his/her 'My Queues' to be notified on.
>>
>>
>>> OTRS is installed on a workstation that is a domain member. Our email
>>> server is MS Exchange 2000. Can anyone give me a hand?
>>>
>>>
>>>
>> I assume this is your SMTP server as well , in that case see above ,
>> otherwise just use whatever SMTP gateway you use as 'Host'.Also just a
>> note , if your Exchange server handles both POP3/IMAP , OTRS default
>> setup is POP3 so all mails will be pulled from the server.What I did
>> (and hopefully I won't get scorned for this :p) is to setup a 2nd
>> account for OTRS (let's say main account is [EMAIL PROTECTED] , then
>> create a 2nd for POP3 [EMAIL PROTECTED] and just fwd anything
>> from tech1 to otrstech1).I know this sounds like a lot of work , but my
>> paranoia creeped in and I decided to do it that way.
>>
>> HTH
>>
>> Daniel
>>
>>
>>> Thanks in Advance,
>>>
>>> John M.
>>>
>>> ------------------------------------------------------------------------
>>>
>>> _______________________________________________
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>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> Support oder Consulting für Ihr OTRS System?
>>> => http://www.otrs.de/
>>>
>>>
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>> => http://www.otrs.de/
>>
>>
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>> =http://www.otrs.de/
>>
>>
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> => http://www.otrs.de/
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