Hello Everybody,
I have been using OTRS for quiet a somtime now-Its Beautiful.
One thing i have observed is, closed tickets keep on ageing. Why is this? Ideally when a ticket closes it is as though its "life" is finished, then why its age should increase? I dont think its the same with other systems like Vantive and Remedy.
Any body with inputs on this??
Regards
KartheeK
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