KartheeK wrote:
> Hello Everybody,
> I have been using OTRS for quiet a somtime now-Its Beautiful.
> One thing i have observed is, closed tickets keep on ageing. Why is
> this? Ideally when a ticket closes it is as though its "life" is
> finished, then why its age should increase? I dont think its the same
> with other systems like Vantive and Remedy.
> Any body with inputs on this??
>
> Regards
> KartheeK
>
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Hi KartheeK,
this is because the ticket age reflects the real-life-age of a ticket.
So as time is marching on even the age of the ticket is increasing. :-)
Have a nice day.
Christopher Kuhn
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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