If not, is their any easy way to save an email header value when the ticket is being added to the database, so it can be displayed later on with the article details?
E-mail headers are saved, and can be viewed by clicking the (original format / without markup) link in the ticket ZoomView. You can find this link in the 'action history' above every message, for example: Customer (E-mail to extern) (**original format / without markup**) Customer Name <subject> - date
-- kind regards, Pim Rupert Lemonbit Internet _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
