Paul Helgerman wrote:
> We're using OTRS in a production environment and have been quite happy
> with the 1.3 series. While the 2.0 series offers some very compelling
> new features, we'd like to put off upgrading for several months if
> possible to a time when disruption to the network will be minimal. How
> long will the 1.3 series be supported with security releases (or has it
> already been depreciated)? If it has been depreciated already, are
> there any known security issues with the 1.3 series (you don't need to
> list them) that would make upgrading to 2.x a rush item? We're
> operating OTRS in a network with approximately 11,000 users (if you
> count both the kids and the staff members, but only 1,000 or so staff
> members can submit trouble tickets). We greatly appreciate the fact
> that it "just works" without the need for much pruning. :-)
> Thanks!
> Paul Helgerman
> Tippecanoe School Corporation
> Lafayette, Indiana, USA
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
Dear Paul,
I'm really sorry that I've to inform you that there'll be no more
Bugfixes or Security Issues concerning OTRS 1.3. :-(
If you want us to we will maintain OTRS 1.3 but we'll send you a bill
for doing so. :-)
In my opinion you should really think about an Upgrade to OTRS 2.0. :-)
Have a nice day.
Christopher Kuhn
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
