Christopher Kuhn wrote:
Paul Helgerman wrote:
We're using OTRS in a production environment and have been quite happy
with the 1.3 series. While the 2.0 series offers some very compelling
new features, we'd like to put off upgrading for several months if
possible to a time when disruption to the network will be minimal. How
long will the 1.3 series be supported with security releases (or has it
already been depreciated)? If it has been depreciated already, are
there any known security issues with the 1.3 series (you don't need to
list them) that would make upgrading to 2.x a rush item? We're
operating OTRS in a network with approximately 11,000 users (if you
count both the kids and the staff members, but only 1,000 or so staff
members can submit trouble tickets). We greatly appreciate the fact
that it "just works" without the need for much pruning. :-)
Thanks!
Paul Helgerman
Tippecanoe School Corporation
Lafayette, Indiana, USA
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Dear Paul,
I'm really sorry that I've to inform you that there'll be no more
Bugfixes or Security Issues concerning OTRS 1.3. :-(
If you want us to we will maintain OTRS 1.3 but we'll send you a bill
for doing so. :-)
In my opinion you should really think about an Upgrade to OTRS 2.0. :-)
Have a nice day.
Christopher Kuhn
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Hi Christopher,
Thank you for your response! I can certainly appreciate your desire to have
only one production release at a time. You might want to consider posting
the announcement that OTRS 1.3 series is no longer supported to the website
(and/or the Announce mailing list).
I still have one unanswered question that will help us set a reasonable
timetable that minimizes upheaval for our upgrade plan: Are there any
*known* and *unpatched* security issues with OTRS 1.3.2 that would make this
upgrade an emergency item?
The question for us is not *if* we upgrade to 2.0, it's *how soon* we need
to upgrade. If we can give our users plenty of notice on an upgrade date
for the system, it will make the upgrade substantially less painful for all
involved. If there are known serious security issues with our existing
version, then we'll take the black eye and upgrade without graceful notice.
If not, we'll take a more rational approach.
Respectfully,
Paul Helgerman
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
