Hi Pim,
Pim Rupert (Lemonbit) wrote:
>> We have recently installed otrs. We are having difficulty in tracing
>> the closed tickets. Please help me
> When a ticket is closed, it is not easily visible in the 'front view'
> (as it should be, btw).
>
> You can browse your 'archives' using the Search function.
>
> Besides that I would really like an option to view queue archives in a
> nice one-row-per-ticket table (as with other Ticket systems like
> Cerberus).
If the workaround with a search-template doesn't work out for you, we
would love to develop such a feature for you!
Just contact us at [EMAIL PROTECTED] with an closer description of your
needs and we'll get back to you with an estimate of costs. :-)
Have a nice day.
Christopher Kuhn
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
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