Hello List,
We are running otrs
1.3.2.
I am tasked with building a staging environment to test both an upgrade and the addition of a few modules.
I am tasked with building a staging environment to test both an upgrade and the addition of a few modules.
While
doing this I have discovered that our tickets are not actually being
stored in the MySQL database we created (that is also setup correctly
in Config.pm).
I am actually unable to find out how our tickets are stored! Though when looking through otrs backups I am able to find sql dumps, despite having a empty sql database?
Could somebody please help me find out where my tickets are being stored and how to get them into my database! :-)
I am actually unable to find out how our tickets are stored! Though when looking through otrs backups I am able to find sql dumps, despite having a empty sql database?
Could somebody please help me find out where my tickets are being stored and how to get them into my database! :-)
Many Thanks
Rachel Graves
Rachel Graves
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