Dear Shawn,
[EMAIL PROTECTED] wrote: > I was hoping, as was another poster in this list, that someone could > explain what the merge function does, and how to use it. [...] The merge-function is usefull if you think about a customer reporting problems with his web-access. A few minutes later the same customer is reporting that his Email-acces is not working as well. :-( Assuming both problems are based on a not working internet-connection it's pretty usefull to make one ticket out of those two. Which means merging them together. :-) I hope you understand where I'm coming from ;-) [...] > I would greatly appreciate all help in this area, and would like to know if > anyone has written any how-to’s on OTRS. [...] Any documents about OTRS will be found at http://doc.otrs.org/. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
