FYI customer notification is set globally in the queue configuration web page.
2005/11/23, Laurent GALAIS <[EMAIL PROTECTED]>: > Here is how I understand the current behavior: > > For Agents, email notifications for news tickets, follow-ups, etc are > configured by each agent in his/her preferences area. > For Customers, there is nothing I can find. > > Now my question: Is there a way to set default notifications for both > Agents and Customers from the default config files nor Sysconfig. > > Thank you ! > > Laurent > > > > Laurent GALAIS > Four J's Development Tools > 866 314 7300 x305 > www.fourjs.com > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
