I found it ! thanks for taking the time to answer my newbie question.
Merci !
Laurent
At 03:39 PM 11/24/2005, Sébastien Prud'homme wrote:
FYI customer notification is set globally in the queue configuration web page.
2005/11/23, Laurent GALAIS <[EMAIL PROTECTED]>:
> Here is how I understand the current behavior:
>
> For Agents, email notifications for news tickets, follow-ups, etc are
> configured by each agent in his/her preferences area.
> For Customers, there is nothing I can find.
>
> Now my question: Is there a way to set default notifications for both
> Agents and Customers from the default config files nor Sysconfig.
>
> Thank you !
>
> Laurent
>
>
>
> Laurent GALAIS
> Four J's Development Tools
> 866 314 7300 x305
> www.fourjs.com
>
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Laurent GALAIS
Four J's Development Tools
866 314 7300 x305
www.fourjs.com
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