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The agents have to select the particular queue in
question in their preferences. Only then will they receive email notifications
on new tickest in that queue.
----- Original Message -----
Sent: Sunday, December 11, 2005 7:49
AM
Subject: [otrs] customer web interface
net ticket - no notification
Does anyone know
why, when a customer logs a ticket via the customer.pl program, no e-mails are
sent to the members of the queue. This works fine by e-mail direct and through
the agent login
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