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You might also want to check the queue settings.
There are options in there for notifications for clients.
----- Original Message -----
Sent: Sunday, December 11, 2005 7:49
AM
Subject: [otrs] customer web interface
net ticket - no notification
Does anyone know
why, when a customer logs a ticket via the customer.pl program, no e-mails are
sent to the members of the queue. This works fine by e-mail direct and through
the agent login
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