Ok Ive looked at your configuration file, and compared it to mine. I've
attached my configuration as well. Ive also read a lot of emails in the
archives, still I cant seem to see my mistake.
I have 2 problems:
----------------------------------------------------------------------------
When I login to the agent front end, the webpage displays the following
error: Panic! No UserData!!!
Upon checking Syslog:
Dec 12 15:56:53 localhost OTRS-CGI-02[5017]:
[Notice][Kernel::System::Auth::LDAP::Auth] User: hgharabally (CN=Hamad
B. Al-Gharabally,OU=Staff,DC=auk,DC=edu,DC=kw) authentication ok
(REMOTE_ADDR: 10.1.69.88).
Dec 12 15:56:53 localhost OTRS-CGI-02[5017]:
[Notice][Kernel::System::User::GetUserData] Panic! No UserData for user:
'hgharabally'!!!
----------------------------------------------------------------------------
When I log into the client front end:
Dec 12 16:00:32 localhost OTRS-CGI-02[5120]:
[Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser:
test_customer authentification failed, no LDAP entry found!
BaseDN='dc=auk,dc=edu,dc=kw', Filter='(sAMAccountName=test_customer)',
(REMOTE_ADDR: 10.1.69.88).
------------------------------------------------------------------------------
Now Im wondering where did I go wrong?
(I want both the agents, and customers to authenticate against AD)
Best Regards,
Hamad Al-Gharabally
On Mon, 2005-12-12 at 06:25 -0500, Steven wrote:
> mine is attached.
>
> It has redundant LDAP servers, DLAP login for agents and LDAP login and info
> for customers.
> It still uses the OTRS database for agents (to set permissions, etc.), so
> you have to make an account for each one in OTRS (same name as AD login
> name), it only uses the LDAP for the login.
> The list at the bottom is the customer data I am pulling out of AD; You may
> want more or less items there.
>
> --
> --
> Steven
>
> May you have the peace and freedom that come from abandoning all hope of
> having a better past.
> --- - --- - - - - - - - -- - - - --- - ------ -
> - --- - - -- - - - -- - - -
> "Hamad Al-Gharabally" <[EMAIL PROTECTED]> wrote in message
> news:[EMAIL PROTECTED]
> > Hello,
> >
> > I would like to use OTRS 2.0.4 (on debian) for the tech support dept,
> > however I dont know much about LDAP or Active Directory for that matter.
> >
> > Could someone paste a "real" working example config which would allow
> > agents and/or customers to log in? (Using the accounts in the Active
> > Directory)
> >
> > Ive taken a look at the Documentation but when it comes to dn cn etc..
> > it seems a bit intimidating. A case example would be.
> >
> > Were running win2000 domain controllers.
> >
> > each named: dc1.auk.edu.kw & dc2.auk.edu.kw
> >
> > Underneath that I have the following Ou's:
> >
> > + AUK Students
> > + Staff
> > + Facutly
> >
> > Now the customers in this case would be the Students & Faculty & Staff
> >
> > The agents would be in the Staff ou as well. (I might forsee a problem
> > here)
> >
> > Do I need to ask our AD admin to move the agents into a separate OU ?
> >
> > Best Regards,
> > Hamad Al-Gharabally
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting fr Ihr OTRS System?
> > => http://www.otrs.de/
> >
>
>
> begin 666 LDAP-Ref-For-Config.pm
> M"@H@("!M>2! ;7ED;VUA:6YH;W-T<R ]#0HH)W1G,3$N;7ED;VUA:6XN8V]M
> M)RPG=&<Q,"YM>61O;6%I;BYC;VTG*3L*"B @)%-E;&8M/GLG075T:$UO9'5L
> M92=](#T@)TME<FYE;#HZ4WES=&5M.CI!=71H.CI,1$%0)SL*(" @(" D4V5L
> M9BT^>R=!=71H36]D=6QE.CI,1$%0.CI(;W-T)WT@/2!<0&UY9&]M86EN:&]S
> M=',[( H@(" D4V5L9BT^>R=!=71H36]D=6QE.CI,1$%0.CI"87-E1$XG?2 ]
> M("=D8SUM>61O;6%I;BQD8SUC;VTG.PH@(" D4V5L9BT^>R=!=71H36]D=6QE
> M.CI,1$%0.CI5240G?2 ]("=S04U!8V-O=6YT3F%M92<["B @)%-E;&8M/GLG
> M075T:$UO9'5L93HZ3$1!4#HZ4V5A<F-H57-E<D1.)WT@/2 G8VX]861M:6YU
> M<V5R+&]U/6UY9&]M86EN+&1C/6UY9&]M86EN+&1C/6-O;2<["B @)%-E;&8M
> M/GLG075T:$UO9'5L93HZ3$1!4#HZ4V5A<F-H57-E<E!W)WT@/2 G861M:6YU
> M<V5R<&%S<W=O<F0G.PH@"B @("1396QF+3Y[)T-U<W1O;65R.CI!=71H36]D
> M=6QE)WT@/2 G2V5R;F5L.CI3>7-T96TZ.D-U<W1O;65R075T:#HZ3$1!4"<[
> M"@HD4V5L9BT^>R=#=7-T;VUE<CHZ075T:$UO9'5L93HZ3$1!4#HZ2&]S="=]
> M([EMAIL PROTECTED]>61O;6%I;FAO<W1S.PHD4V5L9BT^>R=#=7-T;VUE<CHZ075T:$UO
> M9'5L93HZ3$1!4#HZ0F%S941.)WT@/2 @)V1C/6UY9&]M86EN+&1C/6-O;2<[
> M"B1396QF+3Y[)T-U<W1O;65R.CI!=71H36]D=6QE.CI,1$%0.CI5240G?2 ]
> M(" G<T%-06-C;W5N=$YA;64G.PHD4V5L9BT^>R=#=7-T;VUE<CHZ075T:$UO
> M9'5L93HZ3$1!4#HZ4V5A<F-H57-E<D1.)WT@/2 @)V-N/6%D;6EN=7-E<BQO
> M=3UM>61O;6%I;BQD8SUM>61O;6%I;BQD8SUC;VTG.PHD4V5L9BT^>R=#=7-T
> M;VUE<CHZ075T:$UO9'5L93HZ3$1!4#HZ4V5A<F-H57-E<E!W)WT@/2 @)V%D
> M;6EN=7-E<G!A<W-W;W)D)SL*( H@("1396QF+3Y[0W5S=&]M97)5<V5R?2 ]
> M('L*(" @($UO9'5L92 ]/B G2V5R;F5L.CI3>7-T96TZ.D-U<W1O;65R57-E
> M<CHZ3$1!4"<L"B @("!087)A;7,@/3X@>PH@(" @("!(;W-T(#T^(%Q ;7ED
> M;VUA:6YH;W-T<RP*(" @(" @0F%S941.(#T^("=D8SUM>61O;6%I;BQD8SUC
> M;VTG+ H@(" @("!34T-/4$4@/3X@)W-U8B<L"B @(" @(%5S97)$3B ]/B G
> M8VX]861M:6YU<V5R+&]U/6UY9&]M86EN+&1C/6UY9&]M86EN+&1C/6-O;2<L
> M"B @(" @(%5S97)0=R ]/B G861M:6YU<V5R<&%S<W=O<F0G+ H@(" @?2P*
> M(" @($-U<W1O;65R2V5Y(#T^("=S04U!8V-O=6YT3F%M92<L"B @("!#=7-T
> M;VUE<DE$(#T^("=;8W5S=&]M97)?:61=)RP*(" @($-U<W1O;65R57-E<DQI
> M<W1&:65L9',@/[EMAIL PROTECTED]<L("=C;B<L("=M86EL)UTL
> M"B @("!#=7-T;VUE<E5S97)396%R8VA&:65L9',@/[EMAIL PROTECTED]
> M3F%M92<L("=C;B<L("=M86EL)UTL"B @("!#=7-T;VUE<E5S97)0;W-T36%S
> M=&5R4V5A<F-H1FEE;&1S(#T^(%LG;6%I;"==+ H@(" @0W5S=&]M97)5<V5R
> M3F%M949I96QD<R ]/B!;)V=I=F5N;F%M92<L("=S;B==+ H@(" @36%P(#T^
> M(%L*(" @(" @(R!N;W1E.B!,;V=I;[EMAIL PROTECTED]:[EMAIL
> PROTECTED]($-U<W1O;65R240@
> M;F5E9&5D(0H@(" @(" C('9A<[EMAIL PROTECTED])O;G1E;F0L('-T;W)A9V4L('-H;W=N
> M+"!R97%U:7)E9"P@<W1O<F%G92UT>7!E"B,@(" @(" @6R G57-E<E-A;'5T
> M871I;VXG+" G5&ET;&4G+" G=&ET;&4G+" Q+" P+" G=F%R)R!=+ H@(" @
> M("!;("=5<V5R1FER<W1N86UE)RP@)T9I<G-T;F%M92<L("=G:79E;FYA;64G
> M+" Q+" Q+" G=F%R)R!=+ H@(" @("!;("=5<V5R3&%S=&YA;64G+" G3&%S
> M=&YA;64G+" G<VXG+" Q+" Q+" G=F%R)R!=+ H@(" @("!;("=5<V5R3&]G
> M:6XG+" G3&]G:6XG+" G<T%-06-C;W5N=$YA;64G+" Q+" Q+" G=F%R)R!=
> M+ H)("!;("=4:71L92<L("=4:71L92<L("=T:71L92<L(#$L(# L("=V87(G
> M(%TL"@D@(%L@)U5S97)$97!A<G1M96YT)RP@)T1E<&%R=&UE;G0G+" G1&5P
> M87)T;65N="<L(#$L(# L("=V87(G(%TL"B @(" @(%L@)U5S97)%;6%I;"<L
> M("=%;6%I;"<L("=M86EL)RP@,2P@,2P@)W9A<B<@72P*(" @(" @6R G57-E
> M<D-U<W1O;65R240G+" G0W5S=&]M97))1"<L("=M86EL)RP@,"P@,2P@)W9A
> M<B<@72P*(" @(" @6R G57-E<E!H;VYE)RP@)U!H;VYE)RP@)W1E;&5P:&]N
> M96YU;6)E<B<L(#$L(# L("=V87(G(%TL#0H@(" @("!;("=5<V5R36]B:6QE
> M)RP@)TUO8FEL92<L("=M;V)I;&4G+" Q+" P+" G=F%R)R!=+ H@(" @("!;
> M("=5<V5R3F5X=&5L)RP@)TYE>'1E;"<L("=)4%!H;VYE)RP@,2P@,"P@)W9A
> M<B<@72P*"2 @6R G57-E<D1E<&%R=&UE;G0G+" G1&5P87)T;65N="<L("=$
> M97!A<G1M96YT)RP@,2P@,"P@)W9A<B<@72P*(" @(" @6R G57-E<D-O;7!A
> M;GDG+" G0V]M<&%N>2<L("=#;VUP86YY)RP@,2P@,"P@)W9A<B<@72P*(" @
> M(" @6R G0G5I;&1I;F=T)RP@)T)U:6QD:6YG)RP@)W!H>7-I8V%L1&5L:79E
> M<GE/9F9I8V5.86UE)RP@,2P@,"P@)W9A<B<@72P*"2 @6R G3&]G:6Y38W)I
> M<'0G+" G3&]G:6Y38W)I<'0G+" G<V-R:7!T4&%T:"<L(#$L(# L("=V87(G
> M(%TL"@D@(%L@)U5S97)!9&1R97-S)RP@)T%D9')E<W,G+" G<&]S=&%L861D
> M<F5S<R<L(#$L(# L("=V87(G(%TL"B,@(" @(" @6R G57-E<E!H;VYE)RP@
> M)U!H;VYE)RP@)W1E;&5P:&]N96YU;6)E<B<L(#$L(# L("=V87(G(%TL"B,@
> M(" @(" @6R G57-E<D%D9')E<W,G+" G061D<F5S<R<L("=P;W-T86QA9&1R
> M97-S)RP@,2P@,"P@)W9A<B<@72P*(R @(" @("!;("=5<V5R0V]M;65N="<L
> M("=#;VUM96YT)RP@)V1E<V-R:7!T:6]N)RP@,2P@,"P@)W9A<B<@72P*(" @
> )(%TL"B @?3L*
> `
> end
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting fr Ihr OTRS System?
> => http://www.otrs.de/
package Kernel::Config;
# --
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# ---------------------------------------------------- ########
# ACTIVE DIRECTORY - active directory #
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'dc1.auk.edu.kw';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=auk, dc=edu, dc=kw';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=some user, ou=rnd, dc=auk,
dc=edu, dc=kw';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'fake_pass';
# Missing Params
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'dc1.auk.edu.kw';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=auk,dc=edu,dc=kw';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=some user, ou=rnd, dc=auk,
dc=edu, dc=kw';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'fake_pass';
$Self->{CustomerUser1} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'dc1.auk.edu.kw',
BaseDN => 'dc=auk, dc=edu, dc=kw',
SSCOPE => 'sub',
UserDN => 'cn=some user, ou=rnd, dc=auk, dc=edu, dc=kw',
UserPw => 'fake_pass',
Params => {
port=> 389,
version => 3,
},
},
CustomerKey => 'sAMAccountName',
CustomerID => '[customer_id]',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
[ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
[ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
[ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
],
};
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self->{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{'DatabaseUser'} = 'db_user';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self->{'DatabasePw'} = 'fakedbpass';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} =
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# **************************************************** #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# **************************************************** #
# $Self->{SessionUseCookie} = 0;
# $Self->{'CheckMXRecord'} = 1;
# **************************************************** #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{'SystemID'} = '02';
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'American University of Kuwait';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'FQDN'} = 'rt.auk.edu.kw';
$Self->{'DefaultLanguage'} = 'en';
$Self->{'DefaultCharset'} = 'iso-8859-1';
$Self->{'AdminEmail'} = '[EMAIL PROTECTED]';
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.16 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#
1;
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
