If, for example I
have a pop-3 account associated with a Q and I send it an e-mail then the
notices go out. If I am an agent and I am logged in and raise or mod a ticket,
notices go out.
If I am a customer
and I raise a ticket in a Q, no-one gets a notice. The preferences for agents
appear set which is why they get notices using the other
methods.
Any
ideas?
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
