I am new to OTRS, coming over from RT. When I look at a queue in RT, it shows a list of tickets, the last time a help desk person sent a note to the ticket originator, and the last time the ticket originator sent a response back. This is handy to quickly see which tickets the user has sent a follow up to. Or if a user has responded to the help desk's request for more info. Can OTRS show this info on the Queue View screen?
Thanks Jeremy _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
