Hi, I new am new to OTRS as well....but i believe i saw that capability in the "history" tab under queue view.
_Thanks Richard --- "Peake, Jeremy" <[EMAIL PROTECTED]> wrote: > I am new to OTRS, coming over from RT. When I look > at a queue in RT, it > shows a list of tickets, the last time a help desk > person sent a note to > the ticket originator, and the last time the ticket > originator sent a > response back. This is handy to quickly see which > tickets the user has > sent a follow up to. Or if a user has responded to > the help desk's > request for more info. Can OTRS show this info on > the Queue View screen? > > Thanks > Jeremy > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __________________________________________ Yahoo! DSL Something to write home about. Just $16.99/mo. or less. dsl.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
